Shipping & Returns

Shipping

Why stop shopping when you can receive free shipping? with every net purchase of $200 or more at Versions of She, shipping is at no cost to you.

All orders are processed and will leave the V.O.SHE warehouse within 2 business days of placing an order.

Shipping method - Standard Ground

Orders placed after 1:00 pm EST may be processed the next business day and orders placed over the weekend and on holidays will be processed the next business day starting at 8:00 am EST.

Note: delivery times for shipments are estimated. during peak sale periods and new product launches processing times may vary. please allow 2-3 additional days for po boxes, rural and remote areas. once the order has been shipped, V.O.SHE is not responsible for any carrier delays.

Shipping and billing addresses must be valid canadian addresses.
Your billing address must exactly match the location where your credit card statement is sent.
Once an order has been processed, the delivery address cannot be redirected/changed.
For orders that contain multiple items, you may receive separate shipments on different days.

Once your order has been shipped, you will receive an email confirmation which will include your tracking number. please note that tracking information will only be updated online one (1) business day after your order has been shipped.

You can also track your package or view current/past order details at any time

Returns

At Versions Of She, your shopping experience is our priority. if you are not completely satisfied with your purchase or if you have received a defective item, you have 30 days from the date you receive your package to return it.

If you wish to return an item, the following conditions must be met:

The item(s) must be unworn, unaltered and unwashed (please do not wear perfume or deodorant when you try on your item(s), as soiled garments will not be eligible for return).
The item(s) must be accompanied by original tags and in original packaging.
The item(s) must have been purchased at regular price. sale and/or promotional items are not eligible for return.
Due to hygienic standards, the following items are final sale and not eligible for return: panties, teddies, rompers and any lingerie sets that include a panty.
Gift cards are non-refundable.

Please make sure your items are eligible for a return.

To return your purchase, follow these easy steps:

Please contact customer care to request a return shipping label. a flat $5 fee will be deducted from your refund for the return.
Once you receive your return shipping label by email, simply print and attach it to your package.
Drop off your package at any canada post location (for a list of convenient locations, please visit canada post).

Once we receive your return, it will be inspected to ensure eligibility. upon approval, your refund will be processed.
Eligible refunds will be applied to your original form of payment.
You will be refunded for the cost of the item(s) purchased. a flat $5 fee will be deducted from your refund for the return. the amount will appear on your credit card statement within 5 to 10 business days from receipt of the return.
Original shipping fees are non-refundable
Any returned items that do not comply with our policy, may be denied at the discretion of Versions Of She.

Note: When you return an item for a refund, the applicable taxes will be refunded. taxes paid on shipping fees are non refundable, unless as a result of an error on our part.

Exchanges are not available at this time. you will need to return the item(s) you wish to exchange and place a new order.

Versions Of She reserves the right to charge all shipping fees and up to a 15% restocking fee if your package is returned to us due to an incorrect address or refusal at time of delivery.