At Versions Of She, your shopping experience is our priority. if you are not completely satisfied with your purchase or if you have received a defective item, you have 30 days from the date you receive your package to return it.
If you wish to return an item, the following conditions must be met:
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The item(s) must be unworn, unaltered and unwashed (please do not wear perfume or deodorant when you try on your item(s), as soiled garments will not be eligible for return).
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The item(s) must be accompanied by original tags and in original packaging.
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The item(s) must have been purchased at regular price. sale and/or promotional items are not eligible for return.
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Due to hygienic standards, the following items are final sale and not eligible for return: panties, teddies, rompers and any lingerie sets that include a panty.
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Gift cards are non-refundable.
Please make sure your items are eligible for a return.
To return your purchase, follow these easy steps:
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Please contact customer care to request a return shipping label. a flat $5 fee will be deducted from your refund for the return.
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Once you receive your return shipping label by email, simply print and attach it to your package.
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Drop off your package at any canada post location (for a list of convenient locations, please visit canada post).
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Once we receive your return, it will be inspected to ensure eligibility. upon approval, your refund will be processed.
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Eligible refunds will be applied to your original form of payment.
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You will be refunded for the cost of the item(s) purchased. a flat $5 fee will be deducted from your refund for the return. the amount will appear on your credit card statement within 5 to 10 business days from receipt of the return.
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Original shipping fees are non-refundable
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Any returned items that do not comply with our policy, may be denied at the discretion of Versions Of She.
Note: When you return an item for a refund, the applicable taxes will be refunded. taxes paid on shipping fees are non refundable, unless as a result of an error on our part.
Exchanges are not available at this time. you will need to return the item(s) you wish to exchange and place a new order.
Versions Of She reserves the right to charge all shipping fees and up to a 15% restocking fee if your package is returned to us due to an incorrect address or refusal at time of delivery.
